Refund policy

Returns & Refunds

We replace or refund damaged, defective or incorrect items only. We do not accept returns for a change of mind.

Covered

• Damaged in transit
• Printing defect or misprint
• Wrong design, size or material delivered

Not covered

• Change of mind
• Incorrect size ordered by the customer
• Minor colour variation between screen and print
• Damage occurring after delivery

No restocking fee applies. We do not sell digital goods or subscriptions.

How to claim

Email support@atmasanatan.com within 72 hours of delivery with:

• Your order number
• An unboxing video
• Photographs of the item and the outer packaging

An unboxing video is required for all damage / defective product claims.

We acknowledge claims within 48 hours.

Resolution

Approved claims are replaced free of charge. Return pickup, where required, is arranged and paid for by us.

If a replacement is unavailable, we issue a full refund.

Refunds

Refunds are processed to the original payment method within 5–7 business days. For Cash on Delivery orders, we collect bank details for a direct transfer.

Cancellations

Orders can be cancelled within 24 hours of placing, if and only if the order has not gone into production yet. Email support@atmasanatan.com.

Complaints are acknowledged within 48 hours and resolved within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Last updated: 13th September, 2026